We need a way to semi-automate the requests for locked accounts. Current process: Receive an email (via support@drama-otaku.com ) or a Discord ticket is opened Users provide the following details so we can verify them: -- Username, Registered email, Fave Jdrama (or title) Once the details above are verified, we send users a link to the rules on the site We ask them to read and agree to the rules Once they've confirmed, we reinstate their account Notes: Many users do not remember much of anything, so in order to verify that they are the account holder we make sure they email us from the registered email and provide the username. The current process is very manual and requires us to check email or Discord tickets. We then check details in our various Google sheets, revalidate their credentials, check if there's activity associated to them on Av***Z. Proposed new process: Once a locked user logs in, they are greeted with a locked message and to contact admin. Add an additional link that takes them to a new form, that asks them why they want to rejoin.
