Hi Max. I recently had an email from user railise ( railise79@gmail.com ) in regards to a payment issue they had. It seems a payment failed on the system, but for some reason was still pending despite another payment going through. However the account reverted to a "Free" account so it acted as though the payment had never processed despite the second one going through, and the first one obviously still is pending so the user needs a refund for the time they have been left with a free account despite still paying. I don't know if this makes sense but I've shared the emails the user sent, with screenshots they shared. The one in red text was the initial email, and the green text is the second email. The most recently dated one of the 6th June is the last email they sent. Hopefully this is not a difficult issue to fix. For now we've upgraded the user to a VIP account as an apology for the issue they've been having and also to make up for the fact they've been paying for a "Free" account. Once we're able to rectify the issue, we'll refund them, but if you could look into what the problem with the payment might be, in case something needs fixing. Thanks for looking into this and let me know if you need me to explain better lol!
