Hi Max, I was wondering if you could perhaps check out the details regarding this user, who mentioned they had cancelled their subscription but had not received a refund. As far as I can tell they cancelled a number of times over the past couple of months so I'm not sure if you'll be able to figure out what is happening with their account.

They currently are not subscribed and not being charged but I imagine they are wondering if they are due a refund if they had cancelled but still been charged? I've included the messages they sent me in the hopes you might be able to understand better.

Thanks!