Question from user re: subscription plan
Amrayu78
Max Romanchenko Just checking...
Max Romanchenko
Amrayu78 I'm pleased to let you know that a new feature has been added - Update Card for subscriptions.
You can find it in your profile under Orders:
https://drama-otaku.com/profile/?section=orders
Click Update Card, enter your new card number, and then press Add payment method. Your updated card will be used for future auto-payments.
Amrayu78
Max Romanchenko Thanks for this!
C
Cat
Max Romanchenko See above! :)
Max Romanchenko
Cat I apologize for the delayed response:
At the moment, it is not possible to add a new payment card directly to your existing subscription. However, I am working on this improvement and will notify you once it becomes available.
As a workaround, you can disable the auto-renewal of your current subscription. This way, the next payment will not be charged to your card, and your subscription will simply expire. After that, you can create a new subscription with your updated payment card.
You can manage your subscription in your profile under the following section:
Thank you for your understanding.
__________________________
Could you please provide me with this user ID so I can check when the subscription ends (to know how much time I have to implement the new card feature)?
C
Cat
Max Romanchenko No problem, that's understandable! Thanks for letting me know. I'll inform the user so that they can take the necessary actions.
As for the user, the username is Tangerine (display name Taiwo). Hope that helps!
Max Romanchenko
Cat Thank you for the details! I'm working on it.
Amrayu78
Max Romanchenko A few minor updates for the Subscription/Orders page. Maybe we should change the label to: "Subscriptions & Orders" in the Dashboard.
Also a couple more text updates when you get the chance.
Max Romanchenko
Amrayu78 I've made the adjustments, please check. I slightly modified the layout since the help text and email were already present at the bottom.
Amrayu78
Max Romanchenko Looks good! Thanks for the modifications. It looks a lot better.
One fix though, can you add a space after the comma?
MochiPixel, LLC
Thanks!
Max Romanchenko
Amrayu78 I've already fixed that. Happy to help!
Amrayu78
Max Romanchenko SOrry one more update on the Subscriptions page.
In the footer, Need help? Visit the Subscriptions & Orders Help page or contact us at support@drama-otaku.com
Link "Subscriptions & Orders help page" to this: https://drama-otaku.com/help/subscriptions-and-orders/
I'm currently working on the content for the Subscriptions page.
Max Romanchenko
Amrayu78 Sure, done.
Amrayu78
Max Romanchenko Thank you.
Sorry one last thing... Can you review the subscriptions and help and make corrections or delete anything that doesn't make sense?
I figured that you know more about the subscriptions than I do, so it'll be good if you can review it.
Max Romanchenko
Amrayu78 Sure. I've reviewed and updated the Subscriptions & Orders help page to better reflect how the site actually works. Also restructured everything into accordions for better readability. Let me know if anything needs tweaking!