Payment Issues
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Hi Max!
Not sure if this is a bug or user error, but we've had a couple of emails from users regarding difficulties signing up for payment tiers from free accounts. Seems both times these were for the "Captain" tier. I've attached screenshots, as one of the users has expanded on what the error was as well as the emails they received as a result. I thought it might have been a country related issue but I think one of the users is in Australia so it seems doubtful?
If it's something that can be looked into, that'd be great :)
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Amrayu78
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Max Romanchenko An issue to look into if possible, thanks! :)
Max Romanchenko
Cat Hi Cat,
Thanks for checking in. There was a temporary configuration mismatch between Link and Stripe that affected new payments across tiers. Renewals continued to work as usual. The issue has already been fixed, and everything is operating normally.
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Max Romanchenko Ah, okay, thank you! I'll let the users know and ask them to retry signing up! Glad the issue is resolved!