could you please create a new ticket about updating the MySQL server? It is critically outdated (the current version is 5.7, and I want to update to 8).

I contacted support and they cannot help with this, as it is not part of their responsibilities.

I want to do the job and schedule the date with you. The update will take about 30 minutes. I can do it during off-peak hours in the PST time zone. Please let me know when I can start.

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Let's do it either today or tomorrow around 4pm PST. A majority of our users are now based in Asia, so this won't disrupt things for them.