Extra GB error payment
Amrayu78
Please see attached screenshots. The user is unable to checkout when purchasing extra GB. They tried 2 different cards, one from GB and one from HK.
User mentions that it was working last week, but not this time.
"I first did 10 extra GB and then I tried the annual package that is $30 every year but none of them worked"
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Amrayu78
Max Romanchenko Bug for you when you get the chance.
Max Romanchenko
Amrayu78 Hi, Duong,
thanks a lot for the detailed screenshots, they really helped.
I believe the issue was caused by a new payment feature (Adaptive Pricing / the local-currency option) that was recently turned on by default after Stripe update. That's most likely why it worked before but started failing now.
I've disabled it, so checkout should be back to normal.
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Could you please try the purchase again (both the 10 extra GB and the $30 annual package) and let me know if it goes through? If you hit any error, a fresh screenshot would be great.
Thanks for your patience!